Troubleshooting

Troubleshooting

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Why is a thread taking long to convert?


With ioAudio, converting content to speech could take a few minutes depending on the content, and you may need to refresh your browser tab to get the updated version manually.



What's unique about AppSumo code/Business plan?


The AppSumo  lifetime code grants you the unlimited plan, known as the "Business Plan." We'll be releasing a correction to that error on the account status in the top navigation section soon. 


Content not uploading.


You can upload a pdf, type in a text, copy and paste, and import emails and text from web pages. It may take some time (5 - 10 minutes to convert). We allow for a maximum of 100,000 characters on a thread, which is roughly 200 pages single-spaced or 400 pages double-spaced.


How do I request a feature?


We appreciate your interest in ioAudio and the ideas you have to enjoy the product better. 


To request a feature, please take a minute to submit the request on our Idea Board - this way, we can track the request back to you and keep you updated? 

Here's the link


Can I sign up for free?


You can sign up for our free plan  by:


  1. Navigate to the website, click on the Free sign-up bar at the top left of the page.


  1. Key in your email address, accept terms and conditions, then click Continue.

 

Login and enjoy ioAudio services.


Do you have a Demo video?


Yes, we do have a Demo  video; here are the steps to access it:


  • Navigate to the ioAudio web app, click on the Demo icon at the top of the page.


  • Hit play to learn more about the best text-to-speech app.